Every order is custom made. For that reason all sales are final, and all orders are ineligible for cancellations, refunds, returns, or exchanges.

What if my order arrives damaged?

Thankfully, this is very rare! We take great care to package our items in protective boxes and tubes, but occasionally, damage may occur during shipment. If this happens, don’t worry—we’re happy to assist with a repair or replacement.

Please contact us via our contact form or email within 7 days of your order’s delivery date to report the issue.

Be sure to include photos of the damaged product as proof.

We require images of the entire artwork and the original packaging in order to file any necessary damage claims and ensure a prompt repair or replacement.

Please retain both the artwork and the original packaging until we confirm the appropriate next steps.