How long does it take for my canvas to be ready? 

The canvases will be ready to ship after 5-7 days of receiving your order. Please add to this the transit time listed above.

I need my artwork by a certain date. Do you offer expedited shipping? 

We do not offer expedited shipping at this time, and cannot guarantee a specific delivery date. 

What is your refund/return policy?  

All orders are custom made for you; all sales are final. You can view our Return/Refund Policy at this link. Cancellations, refunds, returns, and exchanges cannot be made. If you've received your order and notice transit damage or a quality issue, please contact us so that we can help with a repair or replacement!

I think my order is lost.  

Please contact us and include your order number. We will be happy to help with a replacement if your artwork is lost in transit. Please note that most mail carriers require 7 days without a tracking update before they will accept a loss claim. We will be happy to track with you and place a loss claim as soon as the mail carrier allows it.  

My artwork arrived damaged, or there is an issue with my artwork. What do I do now? 

If your artwork has arrived damaged or appears in any way incorrect, please refer to this page: I Need Help with My Order, and contact us within 7 days of the order delivery date. We will help with a repair or replacement.   

In case of transit damage or any reported concern, we will need photographs of the artwork and the original packaging in order to assist with a prompt replacement or repair of the ordered artwork. These may be sent to us at contact us